All sales are classed as Business to Business sales. We therefore do not accept returns and unfortunately we can’t offer you a refund or exchange.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at

When delivery is effected by the Company or by an independent contractor arranged by the Company, the Purchaser shall be bound to accept delivery of the goods on arrival at the address specified by the Purchaser on his order form whereupon risk in the goods shall pass to the Purchaser. The Purchaser must notify the Company in writing (otherwise than upon the carriers documents) of damage in transit, mis-delivery, or quantity discrepancy within 3 calendar days of arrival at the delivery place.
To report an issue with your product, you should email us at
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.